Refund Policy for Kashmir Walla

Thank you for shopping at Kashmir Walla. We value your satisfaction and are here to address any concerns regarding your purchase. Please review our refund policy carefully.

1. General Refund Policy

• Refunds are applicable under the specific conditions outlined below.
• Requests for refunds must be made within 7 days of receiving the product or service.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

1. Defective or Damaged Products:
   • If the item you received is defective or damaged during delivery, you are eligible for a refund or replacement and it will be provided within 7 days
   • Notify us within 7 days of receiving the product.
   • Proof of the defect (e.g., photos or videos) must be submitted with your refund request.
2. Non-Delivery of Products or Services:
   • If your product or service is not delivered within the specified delivery period due to our error, you may be eligible for a full refund.
3. Subscription Services (if applicable):
   • Refunds for subscription-based services will be evaluated on a case-by-case basis, provided the service was not delivered as promised.

3. Non-Refundable Items/Services

The following are not eligible for refunds:

• Products damaged due to misuse or negligence.
• Items purchased during sales, promotions, or with discount codes (unless defective).

4. Refund Request Process

1. Contact Us:
   • Email us at support@kashmirwalla.com or call us at 9469094680 to initiate your refund request.
   • Provide your name, contact information, order number, and a detailed explanation of the issue.
   • Attach supporting documents such as photos, videos, or receipts, if applicable.
2. Processing Time:
   • Refund requests will be reviewed and Credited within 7 business days after receiving all required details.
3. Refund Method:
   • Refunds will be creditcredited to the original payment method used for the purchase. Processing times for refunds may vary depending on your bank or payment provider.

5. Cancellation Policy

• Orders can be canceled prior to dispatch. Contact us promptly at 9469094680 or support@kashmirwalla.com to cancel your order.
• A cancellation fee may apply depending on the product or service.

6. Contact Us

For any questions or assistance, feel free to reach out to us:

Email:support@kashmirwalla.com
Phone: 9469094680
Address: Pantha Chowk, Srinagar, J&K 191101

7. Policy Amendments

We reserve the right to amend this Refund Policy at any time. Changes will be updated on this page and will take effect immediately upon posting.

Thank you for choosing Kashmir Walla. We appreciate your understanding and cooperation.